1. Terms of warranty
All the products manufactured from 1st January 1992 will carry a warranty of 2 years from the date of production.
This date will be marked on the product label.
The products that are not included in warranty are: humidifier cylinders, NTC and PTC probes and transformers for the controller
external power supply (TRA series).
The warranty will not be considered valid if a product is damaged due to the negligence of the Customer,
or if the product label is missing.
2. CAREL return procedure
Checks on faulty products under warranty and repairs are carried out exclusively at CAREL’s factory.
When returning goods to CAREL, the Customer must enclose a list of all the returned products with the product code,
the product number and the anomaly detected.
The cost of freight is always to be paid by the Customer when goods are returned to CAREL.
When the goods are returned to the Customer, CAREL will pay the freight charges if the goods are under warranty.
On the other hand, if the products are not under warranty, the freight must be paid by the Customer.
CAREL has to repair/replace the products within two months from the receipt of the returned goods.
2.1 Transport
The transport of all the goods is under the Customer’s responsibility.
As a matter offert, the Customer must inspect the completeness and integrity of the goods on delivery.
Any damage arising during transit must be reported immediately to the freight company to allow claims to be made.
3. General repair procedure
For all the products returned to CAREL, CAREL will send back a report with the goods, explaining the reason for the failure, which
repairs have been made and why some products can not be repaired.
3.1 Goods repaired under warranty
All the products under warranty will be repaired and repackaged, if possible, enabling the Customer to sell
the product as new.
If the product is beyond repair or if it is more advantageous not to repair it, CAREL will replace
the product with a new one.
3.2 Goods repaired out of warranty
All the products that are not under warranty will be repaired where possible.
The Customer will be charged with the cost of the used materials and the time taken to repair the product.
All the limited value products, which were repaired out of warranty, will be invoiced at a standard 25% of the list price.
For all the remaining products, the cost of repairs will not exceed 40% of the relevant list price.
The product will be sent back to the Customer as new.
If the product is beyond repair or it is more advantageous not to repair it, the product will be returned to the Customer at no
extra charge.
Thermostats in the rta series, which are not under warranty, will not be repaired by CAREL. Therefore, we stress that the Customer
checks the date of the product before returning it to CAREL. If checking doesn’t show any defect or anomaly, repair will be
considered out of warranty and will be invoiced at a minimum (fixed) cost as a partial contribution for testing and regenerating
costs.
On the following page, see the flow chart that explains the above details and conditions of sale.
